1. Introduction
Vialab Pharmaceutical Packaging Co., Ltd. (hereinafter referred to as “Vialab,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.vialabpharma.com (the “Website”) or interact with us as a customer, supplier, business partner, or visitor.
Vialab is a leading manufacturer specializing in advanced primary pharmaceutical packaging materials, including injection pens, sterile (RTU) glass vials, pre‑sterilized aluminum‑plastic caps, and rubber stoppers. Headquartered in Zhengzhou, Henan, China, we serve global pharmaceutical manufacturers and healthcare partners worldwide. We are committed to handling your personal data in compliance with applicable data protection laws, including the Personal Information Protection Law of the People’s Republic of China (“PIPL”), the General Data Protection Regulation (“GDPR”) where applicable, and other relevant privacy regulations.
By using our Website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
2.1 Information You Provide to Us Voluntarily
- Contact Information: Name, email address (e.g., info@vialabpharma.com), phone number, company name, job title, and postal address.
- Inquiry and Communication Data: Information you provide when you submit inquiries through our Website, request product specifications, place orders, or contact us for technical support.
- Account Information: If you register for an account on our Website, we may collect your username, password, and preferences.
- Transaction Data: Details about products you inquire about, purchase, or request samples of, including product specifications, order history, and shipping information.
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect certain information about your device and usage, including:
- Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage Data: Pages viewed, time spent on pages, links clicked, referring website URLs, and other interactions with our Website.
- Cookies and Similar Technologies: We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser.
2.3 Information from Third Parties
We may receive information about you from third‑party service providers, such as business partners, logistics providers, or marketing platforms, where permitted by law.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our services: process your inquiries, orders, and requests for product information; deliver products and services; and manage our business relationship with you.
- To communicate with you: respond to your emails, calls, and messages; send you technical support, product updates, and service notifications; and provide customer service.
- To improve our Website and products: analyze usage data to enhance user experience, optimize our Website, and develop new products and packaging solutions.
- To market our products: send you promotional materials, newsletters, and information about our pharmaceutical packaging solutions. You may opt out of marketing communications at any time.
- To comply with legal obligations: fulfill our legal and regulatory obligations, including record‑keeping, reporting, and compliance with applicable laws.
- To protect our legitimate interests: prevent fraud, ensure the security of our Website and systems, and enforce our terms and policies.
4. Legal Basis for Processing (For EEA Residents)
If you are located in the European Economic Area (“EEA”), we process your personal information based on the following legal grounds:
- Contractual Necessity: To perform our contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: To pursue our legitimate business interests, such as improving our products and services, marketing our offerings, and ensuring the security of our systems.
- Consent: Where you have provided your explicit consent for specific processing activities.
- Legal Compliance: To comply with legal obligations to which we are subject.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third‑party service providers who assist us in operating our Website, conducting business, or serving you, including IT service providers, logistics and freight partners, payment processors, and marketing agencies. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we engage them.
- Business Partners: We may share information with our distributors, suppliers, and manufacturing partners as necessary to fulfill orders and provide our packaging solutions.
- Legal and Regulatory Authorities: We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Vialab, our users, or others.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
6. International Data Transfers
As a global pharmaceutical packaging manufacturer headquartered in Zhengzhou, Henan, China, we serve customers worldwide, including in the United States, Europe, and Southeast Asia. Your personal information may be transferred to, and processed in, countries other than your country of residence, including China. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal information internationally, we take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable laws, including:
- Implementing standard contractual clauses approved by relevant regulatory authorities;
- Ensuring that our service providers and partners adhere to data protection obligations; and
- Complying with the cross‑border data transfer requirements under the PIPL and GDPR, as applicable.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest;
- Access controls and authentication mechanisms;
- Regular security assessments and audits;
- Employee training on data protection and privacy;
- Compliance with ISO and GMP standards for quality and security.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the information and the purposes of processing. When your information is no longer needed, we will securely delete or anonymize it.
9. Your Rights and Choices
Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal information, subject to certain exceptions.
- Right to Restriction: Request restriction of processing of your personal information.
- Right to Data Portability: Request transfer of your personal information to another organization.
- Right to Object: Object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing.
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
10. Children’s Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us:
- Recognize you when you return to our Website;
- Remember your preferences and settings;
- Understand how you interact with our Website;
- Improve our Website performance and user experience.
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.
12. Third‑Party Links
Our Website may contain links to third‑party websites, including those of our business partners, suppliers, or industry organizations. This Privacy Policy does not apply to such third‑party websites. We encourage you to review the privacy policies of any third‑party sites you visit.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
Vialab Pharmaceutical Packaging Co., Ltd.
Email: info@vialabpharma.com
Website: www.vialabpharma.com
Location: Zhengzhou, Henan, China
For data protection‑related inquiries, you may also contact our designated data protection officer or representative through the above contact channels.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated policy on this page with the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.
15. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law provisions. Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of China.
This Privacy Policy is intended to inform you about our data handling practices. If you have any questions or would like to exercise your rights, please do not hesitate to contact us.